Customer Service Administrator
£28,272 per annum | Monday–Friday, 8:30am–5:00pm | Permanent
A leading specialist in roofing, waterproofing and insulation solutions is looking for an experienced Customer Service Administrator to join their team.
This is an excellent opportunity for someone with proven order processing experience and strong customer service skills to join a successful and established business.
The Role
- Process customer orders accurately and efficiently from start to finish.
- Handle customer enquiries professionally by phone and email.
- Place orders with suppliers and arrange deliveries.
- Coordinate direct shipments from suppliers to customers.
- Monitor stock levels and supplier lead times.
- Keep customers updated on order progress and resolve any issues.
- Handle invoice queries and raise credit notes where required.
- Work across key accounts, specification, merchant and distribution teams.
- Maintain accurate customer records and confidential information.
About You
- Previous order processing experience – essential.
- Previous customer service or administration experience.
- Strong attention to detail and a high level of accuracy.
- Excellent communication and organisational skills.
- Confident using Microsoft Office and computer systems.
- Able to manage multiple orders and prioritise workloads.
- Comfortable working under pressure and meeting deadlines.
- Strong problem-solving skills with the ability to take ownership of issues.
- Self-motivated and able to work independently and as part of a team.
- Construction or roofing experience is desirable but not essential.
Benefits
- £28,272 salary
- 24 days’ holiday, increasing to 26 days + bank holidays
- Contributory pension
- Health cash plan
- Free on-site parking
- Training and development opportunities
- Cycle-to-work scheme
- Discounted gym membership
If you have previous order processing experience and are looking for your next opportunity, apply now for immediate consideration.