Customer Service Administrator

Salary: £28,500 per annum

We are recruiting for a Customer Service Administrator to join an established business. The successful candidate will manage customer orders, quotations and enquiries, whilst maintaining strong customer relationships and supporting sales activity.

Key Responsibilities: 

• Processing customer orders and ensuring an efficient order-to-cash process.
• Preparing quotations and following up with customers.
• Identifying upselling and cross-selling opportunities with existing customers.
• Handling incoming calls, customer enquiries and delivery queries.
• Managing customer complaints and ensuring timely resolutions.
• Maintaining accurate customer pricing, account details and CRM records.
• Building strong customer relationships through effective communication.
• Working towards individual and team sales targets.
• Processing customer accounts and maintaining digital records.
• Working closely with internal departments to ensure excellent customer service.

Requirements: 

• Previous experience in a customer-facing role.
• Excellent communication and organisational skills.
• Good working knowledge of Microsoft Office and data entry.
• Strong attention to detail and ability to maintain accurate records.
• Positive, professional and proactive approach.
• Experience using SAP and/or CRM systems would be advantageous.
• Own transport would be preferable due to potential travel to other sites.

The ideal candidate will be personable, organised and proactive, with a genuine commitment to delivering excellent customer service.